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Refund requests are reviewed case-by-case with priority for billing errors and accidental purchases.
Checking acceptance status...
Open Family Help and include your payment intent or order details. Requests must be submitted within 30 days of the charge date.
Approved refunds are issued via the original payment method through Stripe. Depending on your payment provider, the credit typically appears within 5–10 business days after approval.
Still have questions? Visit Family Help. When reaching out, please include the charge date and the last 4 digits of your payment method to help us locate your transaction quickly.